Refund policy

The Lit Lounge - Refund & Return Policy

Thank you so much for shopping with us! Every order is packed with care and we want you to love what you receive.

Returns

Because our items are carefully curated and personalised, we can only accept returns if your order arrives damaged or if the contents significantly differ from what you ordered. Please get in touch within 48 hours of receiving your order and include photographic evidence of any damage.

Where an order arrives damaged or incorrect, we'll offer a replacement or a full/partial refund. As our items are bespoke, we're unable to accept returns due to a change of mind. Any amendments to your order must be requested before dispatch — once your parcel is on its way, we're unable to make changes.

Blind Date With a Book

Part of the magic of a Blind Date with a Book is the surprise — so we're unable to accept returns based on personal preference. To help us avoid sending duplicates, each listing includes instructions on how to share your reading preferences (Goodreads Amazon Wishlist, photos, or a book list), and you're always welcome to add preferences in the checkout notes.

If your book arrives damaged, please contact us within 48 hours with photographic evidence and we'll arrange a replacement or full refund straight away.

Refunds

Where a refund is applicable, it will be returned to your original payment method. Please allow 5–7 business days for the credit to appear, depending on your card issuer.

Return Shipping For approved returns due to damage or errors, we'll cover the cost of return shipping.

Contact Us For any questions about your order, please get in touch at: 

thelitlounge0@outlook.com