Shipping policy

The Lit Lounge - Shipping Policy

Thank you for shopping with us! Here's everything you need to know about how we get your bookish treats to your door.

Processing Time

We aim to process and dispatch all orders within 2–5 business days, depending on order size. Orders placed on weekends or public holidays will be processed on the next working business day.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and order size.

All orders are shipped via Royal Mail Tracked 48.

UK Only

The Lit Lounge currently ships to UK addresses only. We do not offer international shipping at this time.

Order Tracking

Once your order has been dispatched, you'll receive an email with your tracking number so you can follow your parcel all the way to your door! 

Shipping Delays

We do our very best to get your order to you promptly, however The Lit Lounge is not responsible for delays caused by shipping carriers or factors outside of our control, such as weather conditions or postal disruptions.

Damaged or Missing Items 

If your order arrives damaged or something is missing, please contact us within 48 hours of delivery. Include your order number and photographic evidence of any damage so we can get it sorted for you as quickly as possible.

Address Accuracy

Please double-check your shipping address before placing your order. We're unable to take responsibility for delays or failed deliveries caused by an incorrect or incomplete address.

Questions? If you have any queries about your order or delivery, don't hesitate to get in touch — we're always happy to help!